Everything on the Settings Screen

What Is on the Settings Screen

Open Settings from the menu down the left of your dashboard. Going down the page you will find:

• Canary Pages — on Pro, the pages we look at once a day; on Essentials, a note saying the daily page check is part of Pro. It has an article of its own: Choosing Your Canary Pages.
• Email Preferences and Account Email — which emails we send, and the address your account is under.
• Data Exports and Time Zone — taking your numbers away, and which clock the times on screen use.
• Business Name and Website — the name we look for in AI answers and label this site with, and how to point the subscription at a different one.
• Add Another Site — a link to the Billing screen, where on Pro another website goes on the same bill; Essentials covers one site.

Each one below is a section of that screen, in the same order. Everything saves as you change it; there is no separate save button to press at the end.

Email Preferences

Five switches, under Settings → Email Preferences: when something breaks, when one of your tracked keywords moves, the weekly summary, the monthly audit, and Keywords you come up for. All five start switched on, and each is independent. The first and the weekly summary report on the daily page check, so they send only on Pro.

The weekly summary is the one people change most often: a short weekly message listing anything still open and when the last check ran — useful if you would rather hear on a schedule than only when something is wrong. In a week with nothing open, it goes only if a daily check finished and read at least one of your pages.

Turning any of them off changes nothing about the work. Your keywords are still checked every week and, on Pro, your pages once a day, and everything we find is on your dashboard either way. The one exception is Keywords you come up for: switched off, its “From your latest email” list on your Rankings page doesn’t appear either.

Business Name

Under Settings → Business Name, type the name your customers know your business by and press Save name. It can be up to 40 characters long. The setup wizard asks for the same name in its first step, What’s your business called?, and the AI Visibility screen has it in its Business Name panel. A name saved in any of the three is the one all three show.

We look for this name in the answers AI assistants give to your questions, and an answer that gives it counts as a mention of your business. We also use it to label this site across your dashboard, with its web address always beside it. A new name is used from the next time AI Visibility asks your questions, and it has no effect on any other check or on any score.

Write it the way your customers say it, such as Harborlight Plumbing rather than Harborlight Plumbing Services LLC, because an answer counts only when it gives the whole name. Until you add one, the first part of your web address stands in, as a word on its own. How the Questions Are Asked sets out exactly what counts.

Website: Moving to a Different Site

Settings → Website moves the subscription to a different web address. It is the one control in the dashboard that cannot be undone, so read the consequence before you use it.

The new site starts from nothing

No score, no rank history, no alerts — the same position a new subscription is in.

The old site's history is archived

We do not carry audits or rankings across, because they describe a different website and merging them would produce a chart that is true of neither.

Your settings do not move with it

Keywords, questions and Canary Pages describe the old site. Expect to set them up again.

If what you actually want is to cover a second site as well as this one, that is adding a site on Pro rather than a move — how extra sites are billed.

Account Email

Alerts, audits and every other message go to the address your account is under, and the Settings screen shows you which address that is. You can move the account to a different one from there — type it under Change to a different address and press Send the link. Every site on the account moves together, and it takes two steps on purpose.

We send a link to the new address, which has to be clicked before anything moves — that way a typo cannot lock you out of your own dashboard. At the same time we tell the address the account is under now, with a link to stop it. Until the new address confirms, the old one is still in charge, and Cancel that request on the same screen calls it off.

It doesn’t change your billing: the card and billing email stay the same until you update them on the Billing screen, so invoices keep going where they go today. If you connected a Google account, it stays connected until you disconnect it. Sites other people have shared with you stay with your old address.

To give just one of your sites to somebody else, write to us: changing the address always moves the whole account.

Time Zone

Your time zone changes the times we show you — when a lookup happened and, on Pro, when the daily page check ran. Your ranking figures stay counted in UTC, because each weekly check is named after the day it belongs to rather than the hour it ran.

Data Exports

Settings → Data Exports gives you two CSV files to download: the rank positions of the keywords on your list — desktop and mobile, for every weekly check we have made of them — and one summary row for each month’s audit, with its score, the pages read, and how many findings were fixed, new and still open. A check we could not make is not in the file at all, and a check where you were not in the top 100 has an empty position rather than a made-up number: the same two states you see on your dashboard. The depth columns say how far down each check read, which is fewer than 100 when Google showed fewer results.

Settings That Live Somewhere Else

The keywords we track, and where we search from

On the Rankings screen, under Keyword Tracking — choosing your keywords.

The questions we put to AI assistants

On the AI Visibility screen — writing your questions.

Your card, invoices, pausing and cancelling

On the Billing screen, which covers every site you have with us — billing.

The pages checked once a day

Also on Settings, above these, on Pro — choosing your Canary Pages. That check runs once a day.