Talk to a Person.
No ticket number, no chatbot, no account. Someone reads every message that comes through here, usually the same day.
Good Reasons to Write to Us
- A finding in your report doesn’t make sense, or you think it’s wrong.
- You want a refund. Say which purchase you mean — see our refund policy.
- Your dashboard link expired and you’d like a fresh one.
- Our crawler caused you a problem. We’d genuinely rather know.
- Something on this site is broken, unclear, or reads like jargon.
If your question is about how something works — reading your audit, picking searches, billing, cancelling — the help centre answers it in full, and reading it is faster than waiting on us.
If you already have an email from us, replying to it works just as well and keeps the thread together.
Questions
What to Know Before You Write to Us
How Fast Will a Person Actually Reply?
We usually reply the same day, and occasionally the next. It's a small independent tool, so the person reading your message is the person who built the thing you're asking about — which is slower than a chatbot and considerably more useful.
Why Is There No Email Address on This Site?
A published address ends up on every page, and that's exactly what spam harvesters crawl for. This form reaches a real inbox just the same — and if we've ever emailed you, replying to that email works too and keeps the thread together.
Can I Get a Refund by Writing Here?
Yes. Say which purchase you mean. Our refund policy sets out the terms.