Terms

Who We Are

SiteCandor is a service operated by Bozorgi Technology LLC, a Florida limited liability company doing business as SiteCandor (“SiteCandor,” “we,” “us”). These Terms are an agreement between you and us. Questions go through the contact form or a reply to any email from us — a person reads both.

What You Get From an Audit

The free website audit reads up to 500 pages of one site and emails you the report. A subscription, Essentials or Pro, runs the same checks on each of your sites every month, on up to 1,000 pages a site. All of them are automated analysis — recommendations are informational, and results are not guaranteed. Nobody can guarantee search rankings, and anyone who says otherwise is selling something.

Asking for a free website audit also asks for follow-up emails about its report and for SiteCandor’s newsletter with news and offers. Audits requested before 6 October 2026 asked only for the report and its follow-up emails. Each of these emails carries an unsubscribe link, and unsubscribing does not take the report away. A refund ends what it refunded: a full refund of a subscription’s first charge cancels the subscription that day, and its history stays readable for 90 days, as after any cancellation. Cancelling without a refund is different — access runs to the end of the period you have paid for.

Who Can Use It, and How Access Works

The service is for business use by people who can form a binding contract — you confirm you are at least 18, or the age of majority where you live if that is higher. If you use SiteCandor for a business or other organisation, these terms bind it as well as you, and you confirm you are authorised to agree to them on its behalf. SiteCandor is not offered in the UK, the EU, Norway, Iceland or Liechtenstein at the moment. You may not use SiteCandor from a country or region under comprehensive US sanctions, or for anyone there or on a US sanctions list.

If you invite people to your account, you are responsible for what they do in it, and you confirm you may share your sites’ data with them. Everyone who uses an account must follow these terms, the law, and Google’s API terms for any Google data they see.

There are no passwords: sign-in links are sent to your email address and sign in whoever clicks them, so the security of your inbox is part of the security of your account. Report links are unguessable but not restricted — anyone you give a report link to can open that report, and sharing the link is sharing the report.

Refunds

Our refund policy sets out the refund terms for Essentials and Pro, including how to request one and what a refund does to your access. That page is the controlling document; if anything here and there disagree, the refund policy governs.

Subscriptions: Essentials and Pro

There are two subscriptions, both billed monthly: Essentials at $25 a month and Pro at $88 a month. Each renews automatically until you cancel. Both check your Google rankings once a week, each site on its own day of the week, on desktop and mobile. Every keyword is checked on desktop and mobile Google and counts once.

Essentials covers one site, with 150 tracked keywords, 10 AI questions, and room for you and 1 viewer. It has no editors, no add-ons and no further sites.

Pro covers up to 5 sites at no extra charge, and each site beyond that is $10 a month. Its 500 tracked keywords and 50 AI questions are shared across all the sites on the account rather than given to each one. Pro adds daily checks of your key pages, competitor page analyses, and room for 3 viewers at no charge. Editors take a seat each, at $20 a month per seat and up to 10 seats: the account owner buys a seat, then invites someone into it. Pro can also add 250 more keywords for $25 a month (up to 4 times) and 10 more AI questions for $10 a month (up to 5 times); these join the shared allowance. Extra sites, editor seats and add-ons are charged on the same monthly bill as the subscription.

Changing Between Essentials and Pro

You can move from Essentials to Pro at any time from your billing page. The change takes effect straight away, and you are charged the difference for the rest of the current billing period at the same time. You can move from Pro to Essentials once your account already fits Essentials: one site on the account (a paused site counts), no more keywords, AI questions or viewers than Essentials allows (invitations not yet accepted count as viewers), and no editor seats or add-ons. The billing page lists anything still over. The change then takes effect straight away, and the difference for the rest of the current billing period is credited to your account. Any credit still unused when your subscription ends is not paid out.

Cancelling

Cancel anytime from your billing page — it’s two clicks. Press Cancel beside your site and confirm, or, when your bill covers more than one site, press Cancel subscription below the list and confirm. Your subscription runs to the end of the period you’ve paid for, then stops. If you cancel while your first charge is still refundable under our refund policy, the subscription instead ends that day, and that charge is refunded in full. While another site on your bill is running, Cancel beside one site removes only that site: it stops that day, and its history is kept for 90 days from then before it is deleted, unless the law requires us to keep it or we need it for a legal claim. If you can’t sign in, reply to any of our emails or use our contact form to ask us to cancel, and the subscription ends just as it would from your billing page. There are no cancellation fees and no phone calls, and nothing on the way tries to talk you out of it.

If you’d rather pause than cancel, you can pause a site for up to three months from your billing page. Each site can be paused once every 12 months, counted from the day the pause starts — a short pause uses it up just the same. If it’s the only site on your bill, nothing is charged while it’s paused. On Pro with several sites, the others keep running and the bill stays the same, unless you have more than 5 running — then pausing one takes one extra-site charge off.

Billing, Prices and Failed Payments

Payments are processed by Stripe; your card details go to Stripe and never to us. Prices are in US dollars. Our prices do not include sales tax, VAT or similar taxes. Where the law requires us to collect such a tax, it is charged in addition to the price, and you are responsible for paying it. If a price changes, the change applies to new purchases and, for subscriptions, from a later renewal — never mid-period, and never without notice before the renewal it first applies to. If a renewal charge fails, the charge is retried over the following week and we email you so you can update the card; if it keeps failing, the subscription is cancelled, with the same end-of-service handling as any other cancellation.

Refunds

Subscription refunds, including what a refund does to the plan and to your access, are set out in our refund policy.

Your Data When You Leave

When a subscription ends, we keep its history for 90 days in case you come back. Subscribe again inside that window, with the same email address, and each site you bring back keeps its history; a new subscription starts that site’s settings afresh, and nothing is measured for the time in between. After 90 days, we delete it, unless the law requires us to keep it or we need it for a legal claim.

Fair Use of the Audit Tool

You can audit any public website, your own or anyone else’s. The free website audit is limited per email address and per site, counting addresses that differ only by a tag or, for Gmail, by dots as one address. A report may be built from a reading of the same site taken up to 7 days earlier, and then it says the date of that reading. Those limits exist to keep the audit free and to avoid putting load on the sites being audited — not to push you toward paying.

Beyond that, you may not use the service to break the law or to probe or test a site as part of an attack on it; circumvent the rate limits, the bot check or the payment flow; circumvent the free audit limits, for example by using several email addresses; interfere with the service’s operation or try to reach data that is not yours; or use a report to harass anyone. You may not resell our audits, rankings or AI answers as your own product. Sharing your own report freely is covered below and always allowed. If someone brings a claim against us because you used SiteCandor in a way this section forbids, you will repay what we reasonably spend defending that claim, including lawyers’ fees, and any amount we reasonably pay to resolve it.

What an Audit Is Not

It is automated analysis of what your pages actually contain. It is not a guarantee of rankings, traffic or revenue, and anyone who offers you one of those is selling something we would not buy either. Search engines do not publish their ranking systems, so no tool — ours included — can promise an outcome.

Everything the service provides — reports, findings, recommendations, alerts and emails — is general information about your website, offered for your consideration only. It is not professional, legal or financial advice, and it is not a guarantee, warranty or representation of any result. We do not guarantee any search engine ranking, position, visibility, traffic, lead, sale or revenue, or any mention or description of your business by an AI assistant, whether or not you act on our recommendations. Those outcomes depend on third parties we do not control, including search engines and AI providers, whose systems change without notice. You decide which recommendations to act on, and any change you make to your website is made at your own discretion and risk.

The audit itself never asks an assistant anything. It checks whether assistants can reach and read your site, which is a checkable fact about your pages. Measuring what assistants actually say about your business is what a subscription does, Essentials and Pro alike — every week, through each company’s API, with the method set out in our help. ChatGPT’s, Claude’s and Perplexity’s web searches are set to the place you set, as far as each one allows, and Gemini’s takes no location.

How We Use AI

Parts of SiteCandor use AI models: they judge what kind of business a site is and whether it serves a local area, which decides whether local presence is scored; they suggest keywords from a site’s homepage; and they pick out the businesses an AI assistant’s answer names. Anything an AI model produces can be false, incomplete, misleading or out of date, so check its accuracy before you rely on it. The AI assistants’ answers we show you are their words, not ours, and they can be wrong too.

Where Our Data Comes From

Rankings, search volumes and AI answers come from other companies, including search engines, AI providers and the data suppliers we buy them from. If one of them changes, limits or stops what it provides, we may change, pause or replace the feature that depends on it. If such a change takes away something material that you pay for, you can cancel, and the unused part of that month is refunded.

How Our Crawler Reads a Site

Our crawler reads at most three pages per second from any one host, slows to one per second if the site pushes back, only reads publicly reachable pages, and stays on the address you gave us and its subdomains — if that address forwards to a different domain we stop and tell you where it goes, rather than auditing a site you did not name. Elsewhere, it only checks that a page or image the site links to loads, and reads a sitemap or llms.txt the site keeps on another host, in each case after reading that host’s robots.txt and only when the file allows it. It obeys the site’s robots.txt, including rules aimed at all robots. If a server fails to send its robots.txt (a server error, a rate limit, no answer in time or a dropped connection), the crawler reads nothing else from that host. The one exception to rules aimed at all robots is a site whose owner has proved to us it is theirs by connecting its Google Search Console: at that address and its www, we read past rules addressed to robots in general, because the person who set them is the person asking. The exception never covers the site’s other subdomains, and it lapses once three days pass without Google confirming the proof. A rule naming SiteCandorBot stops it completely, every product, whoever asks, proved or not. The details are on our crawler page.

Your Report Is Yours to Use and Share

The findings are yours. Use them, share them, hand them to your developer or an agency — no attribution required and no licence to worry about. What you may not do is resell our audits, rankings or AI answers as your own product.

The findings themselves stay yours; what a refund ends is the hosted link, not your right to use what you already have. The service itself — the software, the check engine, the site, the brand — remains ours: an audit licenses you the report, not the tool that made it. The AI answers, search results and other websites’ pages we show you belong to the companies and people who produced them, not to us or to you.

What You Give Us

You keep any rights you have in what you give us, such as keywords, questions and business details. You confirm that you may give it to us and that it is lawful, and you let us use it to run the service, including through the suppliers named in our privacy policy.

We may use audit results in combined statistics, such as those on our numbers page, which never name a site or a person. If you send us feedback or suggestions, we may use them freely, and we owe you nothing for them.

When We Can End Access

We may suspend or end your access if you materially breach these terms (most obviously the fair-use section), if your use puts the service, the people who use it or a site we read at risk, or if the law requires it. When we do, we tell you why, unless the law does not allow us to. If you dispute a charge with your card issuer, the subscription that charge belongs to ends that day, with every site on it. If we end a subscription for a reason other than a breach of these terms or a disputed charge, or stop offering it, the unused part of what you paid is refunded. You can stop using the service at any time; cancelling a subscription is covered above.

If an Audit Goes Wrong

An audit is delivered complete or not at all — never in pieces. If your server fails to send your robots.txt when we ask for it, we read nothing else from that server, and the report you get explains that failure; on a free audit, when that keeps us from reading any page of your site, the report does not count against your limit. If any other passing problem stops the audit reading your site, it is retried; if your site turns our crawler away, or the audit still cannot complete, we email you to say so, and a free audit that could not finish does not count against your limit. If an automated part of the analysis fails, the report says what could not be checked rather than guessing. The service carries no uptime guarantee — Pro’s daily page check is not uptime monitoring, and we do not describe it as such.

Disclaimer and Limit of Liability

We provide the service as it is and as available, and to the fullest extent the law allows we disclaim implied warranties, including merchantability and fitness for a particular purpose. If something goes wrong, our total liability for all claims together is limited to $100 or what you actually paid us in the 12 months before the claim, whichever is more.

We are not liable for indirect or consequential losses — lost profits, rankings, traffic or data. These limits apply to every claim, whether it is brought in contract, in tort (including negligence and negligent misrepresentation), under a statute or otherwise. They also protect our members, managers and employees, and a claim against any of them about the service counts toward the same total. None of this excludes liability the law does not allow us to exclude, including liability for fraud, or for death or personal injury caused by negligence. Nor does it limit any refund or other remedy that the law gives you and does not allow to be excluded, such as the consumer guarantees under the Australian Consumer Law where that law applies.

Governing Law and Disputes

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service must be brought only in the state courts located in Pinellas County, Florida, or in the United States District Court for the Middle District of Florida, Tampa Division, and each of us submits to the exclusive jurisdiction of those courts. Either of us may instead bring a claim in any small-claims court that has jurisdiction over it.

The Usual Small Print, Kept Small

These terms and our refund policy are the whole agreement between us about the service. Our privacy policy explains how we handle personal data. If part of these terms turns out to be unenforceable, the rest stands. Not enforcing a term once does not mean we cannot enforce it later. You cannot transfer this agreement without our consent; we can transfer it as part of a sale or reorganisation of the business, with your rights intact. Apart from the protection our liability section gives our members, managers and employees, these terms give no rights to anyone else.

Some of these terms outlast your use of SiteCandor. When it ends, the rule against reselling, the sections on your report and on what you give us, your promise to repay us for a claim your misuse caused, the disclaimer and limit of liability, governing law and disputes, and anything either of us still owes the other all continue to apply.

Changes to These Terms, and How to Reach Us

A material change applies to an existing subscription only from its first renewal after we have emailed the subscriber about the change, and that email says how to cancel.

We send notices to the email address you gave us. You can send us a notice through our contact form, or by post to SiteCandor, 30190 US Highway 19N #1151, Clearwater, FL 33761, United States. Questions? Reply to any email from us, or use the contact form — a person reads both.